New York State has established the Low Income Household Water Assistance Program (LIHWAP) for individuals and families with past due water bills. ECWA has opted into LIHWAP to aid customers that may be experiencing financial hardship. The program is being administered through the New York State Office of Temporary and Disability Assistance.
Even if you are currently on a payment plan with ECWA, you can still apply to the program and may be eligible for up to $2,500.00 in assistance for unpaid water bill balances. Applications are being accepted here.
By clicking on the website link above you will be taken directly to the New York State Office of Temporary and Disability Assistance website, where you can obtain more information and apply to the program.
ECWA Customer Service representatives cannot complete the application for you, but may be able to help if necessary. Please call (716) 849-8444 if you have any questions or need further information.